Your agents are only as good
as the English on the call.
A CV says B2. The client hears B1 on a live call and the account is at risk. LingoGrade screens agents for real spoken English at volume, before they reach the phones - independent, CEFR-aligned, and fast enough to keep up with your hiring pipeline.
Speaking-first · Per-seat pricing · Reports within one hour · English and 11 more languages
At volume, a language mis-hire is not one bad call. It is a churn problem.
You hire in cohorts of dozens. A written test or a rushed screening call passes people who cannot actually hold the line in English. They reach production, CSAT drops, the client escalates, and the agent washes out in the first month - after you have paid to recruit, onboard, and train them.
Screening spoken English properly, up front, is far cheaper than replacing the agents who should never have passed.
Speaking-first screening that keeps up with your pipeline.
A structured voice assessment, not a multiple-choice quiz. We measure what actually happens on a call: fluency, comprehension, pronunciation intelligibility, and how the agent handles a real exchange - scored against CEFR (A1 to C2).
Send a batch of candidates, track each one through Invited, In Progress, Scored, and Decision, and pull a single ranked view of the cohort. Reports land within one hour of each assessment, so screening never becomes the bottleneck.
Every agent is measured on the same rubric, so a "B2" in one cohort means the same as a "B2" in the next. Independent and signed - the record holds up when a client audits your language quality.
The more seats you screen, the lower the per-seat price.
Every seat is a full CEFR speaking assessment with a signed report. High-volume and ongoing-pipeline rates are quoted to your monthly intake.
Tell us your monthly intake and target level. We reply within 24 hours.
Three steps, built to run every week.
Screen the language before you pay to onboard it.
Tell us your monthly intake, the languages, and the target level. We will put together per-seat pricing and a screening flow that keeps up with your pipeline.
Screening just one key hire? The Express Hiring Audit gives you a single signed CEFR verdict in 60 minutes.